Shipping

Shipping Options

We provide four convenient shipping choices. Every order requires one business day for processing, regardless of the shipping method selected.

  • FedEx Standard Overnight: Orders processed by 10:00 a.m. CT will arrive the next business day for an additional fee, calculated at checkout. PO boxes are not eligible.
  • FedEx 2 Day: Orders processed by 1:00 p.m. CT will arrive within two business days, with fees calculated at checkout. PO boxes are not eligible.
  • FedEx Ground Shipping: Free for purchases over $100, or $7.95 for orders under $100. Delivery typically takes 3–10 days depending on location and weather. Additional charges apply for Alaska and Hawaii.
  • USPS Ground Shipping: Available only for PO Boxes in the 48 contiguous United States. Free for orders over $100, or $7.95 for orders under $100. Delivery typically takes 2–8 days.

We currently ship only within the 50 United States and do not offer APO/FPO or international shipping. To shop locally outside the U.S., please visit our international partners.

FedEx Ground Delivery Estimates

The delivery map provides a general guide for transit times to commercial destinations. Residential delivery times may differ slightly. For exact transit times between ZIP codes, visit FedEx’s rate and transit tool. Weather or other conditions may cause unexpected delays.

Payment Types

We accept PayPal, Amazon Pay, and major credit and debit cards including Visa, MasterCard, American Express, and Discover.

Online Payments

Shopping on willowtreethe.com is secure. We use 3Delta Systems (3DSI), a trusted payment services provider, to tokenize and process card data safely. With 3Delta CardVault, sensitive information is protected while meeting strict industry standards such as PCI DSS compliance. Security measures include:

  • 256-bit SSL technology for secure transactions
  • Advanced encryption and protocols safeguarding customer information

For more details, visit 3DSI’s website.

Hand-crafted Products

Each item is carefully hand-crafted, so variations in color, texture, or finish are natural and part of the artistic process. These differences should not be considered defects but rather unique qualities of hand-made designs.